Railway rejects criticism of crisis management - exemplary response? Ridiculous. In the morning, supposedly all trains in Münster were ready to run through again, and in Osnabrück our visitor had to wait again, for an indefinite period. Then was rerouted via Hamburg. Apparently nothing was moving around Bremen anymore. But from Münster to Osnabrück is only 25 minutes - why didn't anyone in Münster know beforehand that it would only go as far as Osnabrück? Similar situation in the evening, this bungling by the railway was already somewhat embarrassing.
And best of all: in the traffic information on the railway's websites, the current message still only contains changes due to flooding. The entire black ice situation wasn't reflected anywhere on the websites at a single location.
And the railway's hotline number, where you can reach a contact person for timetable inquiries, complaints, etc., wasn't even put on an answering machine, but instead landed on an error signal after a few rings (like the initial jingle of "no connection to this number").
If they consider that exemplary crisis management, I don't want to see what happens when the railway actually has a real crisis...
Found at tagesschau on the internet.