You stand there punctually at 19:35 at the bus stop, and what happens? The bus at 19:39 doesn't come, the one at 19:49 doesn't either, and neither does the one at 19:59. And then at 20:18 one finally arrives, and the bus driver confronts you, insisting you show your ticket because controlled entry has been in effect since 20:00.
And of course the snow and ice came as a complete surprise, nobody could have possibly seen that it was snowing outside.
And the best part: two empty buses passed by during the 45 minutes I was standing there freezing my ass off - they could have easily been rerouted from the central office. But no, that would have been a hint of crisis management.
The municipal utilities work quite well under normal circumstances, but if anything goes wrong, it goes really wrong. When it comes to crisis management, they're simply incompetent.