The railway company should urgently fire the programmers of the online system. Today, I encountered the situation again where a reservation cannot be fulfilled - of course, this is only communicated at the very last step of the booking process. This is annoying, but still bearable - if it weren't for the fact that the only options left to me are the following:
- Book with reservation (which makes a lot of sense, if the reservation cannot be fulfilled)
- Book without reservation (of course, if the train is fully booked with reservations, I will book it without reservations ...)
- Cancel
And cancel with the railway company means exactly that: cancel the booking history. Back to the start. Do not pass simplified inputs or train changes. No, I have to start all over again. To find out that the second train is also overbooked.
Usability? Not at all. Probably doesn't exist in the vocabulary of the monkeys who programmed this brainless booking junk heap ...
It would have been so easy to at least offer "earlier train" or "later train" as buttons, or even the pinnacle of luxury: "search for a train with free seats", so that you can plan reasonably when you want to travel.