Well, that's the thing with games or virtual worlds that are operated somewhere on the internet. You have access, your own access is running smoothly. And the operator's servers are also working fine. Only some stupid backbone provider in between has a faulty router in the route, with around 30 percent packet loss over longer periods of time. Which of course makes playing significantly more difficult.
But: where do you complain now? I mean, he's taking away my evening entertainment, that damn place