"Moreover, the long announcement was only made in cases where the call center agents had the impression that the caller thought they had reached the German Railway. For all others, there was a short announcement." - fascinating, this call center operator has invented a telepathy interface? Because the price announcement comes before you speak to the agent (who is so expensive that you could gild the conversation time with him). More at 11861: Operator of the Bahn information number sues against shutdown - Golem.de.